Privacy Policy

Last Updated: September 17, 2026

PetGenius ("PetGenius", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products and services.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name

• Email address

• Phone number

• Billing information

• Payment-related information

• Order information

• Website usage information

• Device and browser information

• IP address

• Information you voluntarily provide when contacting us

We do not need to collect your dog's information unless you voluntarily provide it to us for support or communication purposes.

2. Payment Information

Payments may be processed through third-party payment providers.

PetGenius generally does not directly store complete payment-card information such as your full card number or CVV.

Payment information may be processed by the relevant payment provider according to its own privacy policy and security practices.

3. How We Use Your Information

We may use collected information to:

• Process and fulfill purchases;

• Deliver digital products;

• Provide customer support;

• Respond to inquiries;

• Send transactional communications;

• Maintain website security;

• Prevent fraud and abuse;

• Improve our website and products;

• Understand website usage;

• Comply with legal obligations.

4. Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, educational content, or updates.

You may opt out of promotional communications by using the unsubscribe option in the relevant communication or contacting us.

Transactional communications related to your purchases may still be sent where necessary.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Maintain website functionality;

• Remember preferences;

• Understand website traffic;

• Measure advertising performance;

• Improve user experience;

• Detect fraudulent activity.

You may be able to control certain cookie settings through your browser or device.

6. Third-Party Services

We may use third-party service providers for services such as:

• Payment processing;

• Website hosting;

• Email delivery;

• Analytics;

• Advertising;

• Customer support;

• Digital-content delivery.

These providers may process information according to their own terms and privacy policies.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, providing support, maintaining business records, preventing fraud, and complying with legal obligations.

9. Children's Privacy

Our website and products are intended to be purchased and used by adults.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including rights relating to access, correction, withdrawal of certain consent, or other applicable data-protection rights.

To make a privacy-related request, contact us at:

[YOUR SUPPORT EMAIL]

We may need to verify your identity before processing certain requests.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions regarding this Privacy Policy or your personal information, contact:

PetGenius
Email: help@petgenius.shop