Refund policy

Refund & Cancellation Policy

Last Updated: September 17, 2026

Thank you for purchasing from PetGenius.

The Complete Dog Training Program is a digital product delivered electronically. Because digital content can be accessed, downloaded, copied, or consumed immediately after purchase, all purchases are generally non-refundable once digital access has been provided.

1. Digital Product — No Standard Returns

Since this is a digital product, physical returns are not applicable.

Once your purchase has been successfully completed and access to the program has been provided, we generally do not accept cancellation or refund requests simply because you have changed your mind, purchased the program by mistake, or no longer wish to use it.

2. Duplicate Purchase

If you accidentally purchase the same program more than once, please contact us within 7 days of the duplicate transaction.

After verification, we may provide a refund for the duplicate transaction.

3. Technical Access Issues

If you have paid for the program but cannot access the purchased content because of a technical problem on our side, please contact us.

We will first attempt to resolve the access issue by providing a new access link, restoring access, or otherwise helping you access the purchased content.

If we are unable to provide reasonable access to the purchased product because of a technical issue attributable to us, a refund may be considered.

4. Incorrect or Missing Digital Content

If the purchased program is materially different from what was advertised or if important purchased content is missing, please contact us within 7 days of purchase.

We may, depending on the circumstances:

  • Correct or replace the missing content;

  • Provide access to the correct product; or

  • Issue an appropriate refund where the issue cannot reasonably be corrected.

5. Refund Request Process

To request assistance, contact us at:

Email: [YOUR SUPPORT EMAIL]

Please include:

  • Your full name

  • Email address used for purchase

  • Order number

  • Date of purchase

  • Description of the issue

  • Screenshot or other relevant information, if applicable

We may request additional information to verify the transaction.

6. Refund Processing

If a refund is approved, it will generally be processed to the original payment method used for the purchase.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

7. Chargebacks

Before initiating a payment dispute or chargeback, we request that customers contact our support team so that we can attempt to resolve the issue.

Fraudulent or unauthorized transactions may be investigated and handled through the applicable payment provider and legal process.

8. No Guaranteed Results

Purchasing the Complete Dog Training Program does not guarantee a particular behavioral result, obedience level, competition performance, or timeline.

Dogs differ in age, breed, temperament, environment, previous training, health, and individual behavior. Results therefore vary from dog to dog.

For this reason, failure to achieve a particular training result is not, by itself, grounds for a refund.

9. Policy Changes

PetGenius reserves the right to update this Refund & Cancellation Policy when necessary. The updated version will be published on this website with a revised "Last Updated" date.

If you have any questions regarding this policy, please contact us at help@petgenius.shop